Bernese Mountain Dog - Hooked Wool Pillow

RETURNS POLICY

Items in Like-New, Unused Condition

Within 90 days of purchase, items may be exchanged for the same currency with which they were purchased. Checks that have cleared a 10 day waiting period will be refunded cash. After 90 days, items may be exchanged for store credit only with approval. Clearance items may be exchanged for store credit within 5 days of purchase.

Refunded Orders

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

We can ship to any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to some destinations due to size and weight.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates will appear on the checkout page. You will receive a tracking number once your order has shipped.

Please also note that the shipping rates for many items we sell are weight-based.